The DERVALYN corporate website currently describes business areas and products but does not operate a public direct-checkout flow. This page explains the framework that applies when DERVALYN sells directly and how third-party platform purchases are generally handled.
1. Direct sales by DERVALYN
Where a DERVALYN-controlled checkout is offered, the product page and checkout information shown before purchase form part of the transaction terms. We will identify the product or service, total price and applicable charges, payment method, delivery or access method, and other material information required for that transaction.
2. Digital content, downloads and streaming
UK consumer rules give specific protections for digital content. Where immediate access to downloadable or streamed digital content would affect a statutory cancellation right, the checkout must obtain the consumer's express agreement to immediate supply and the required acknowledgement before the download or stream begins.
Nothing on this page removes rights relating to digital content that is faulty, not as described or otherwise fails to meet mandatory consumer standards.
3. Goods and other services
Cancellation and return rights vary according to what is sold and how the contract is made. Where a statutory cancellation right applies, the relevant pre-contract information and instructions will be provided with the offer or checkout. Some products or circumstances have legal exceptions.
4. Third-party platform purchases
If payment is processed by TikTok, Apple, Google, Steam, a game portal, an online marketplace or another independent platform, that platform may be the merchant or payment intermediary and may operate the first-line refund process. Use the receipt and platform support route for that transaction, and contact DERVALYN if product support is also needed.
5. No blanket “no refunds” rule
DERVALYN does not use these website terms to override mandatory consumer remedies. Eligibility for a cancellation, refund, repair, replacement, repeat performance or other remedy depends on the product, transaction, platform and applicable law.
6. Refund or purchase support
For a direct DERVALYN transaction, email support@dervalyn.com and include the product name, order reference and purchase date. Do not send full payment-card details.
For a platform purchase, include the platform name so we can direct you to the appropriate process.
7. Relationship with other terms
Our Terms of Use apply to general website and product use. Purchase-specific terms displayed at checkout take priority for the particular transaction if they differ, subject always to mandatory consumer law.